Terms of Service

Updated: April 2026

1. Acceptance of Terms

By using the services of NODE X Albania ("NODE X", "we", "the company"), you accept these Terms of Service in full. If you do not agree with any part of them, please do not use our services. These terms apply to all services provided by NODE X, including IT management contracts, infrastructure projects, consulting and cloud solutions.

2. Description of Services

NODE X provides professional IT services for businesses in Albania, including but not limited to:

• IT Outsourcing & Managed IT - Full management of IT infrastructure, monitoring, maintenance and technical support with a dedicated SLA.
• Infrastructure & Cybersecurity - Design and implementation of networks, servers, backup systems, firewalls, VPNs and security solutions.
• Business Solutions - Our software products: Dental Care CRM for dental clinics and TEAM SCORE, our AI call-auditing platform.
• Cloud & Web Development - Microsoft 365, AWS, Azure, web development, hosting and professional software licensing.

3. Service Agreements & SLAs

Every cooperation relationship is governed by a Service Level Agreement (SLA) that defines:

• The maximum response time for technical incidents
• Support hours (standard or 24/7)
• Guaranteed system uptime
• Escalation and reporting procedures
• Specific service inclusions and limitations

Specific SLA terms are agreed individually with each client and documented in the relevant contract. NODE X commits to meeting all agreed deadlines.

4. Payment Terms

Payments for NODE X services are made according to the following terms:

• Accepted currencies: Euro (EUR) and Albanian Lek (ALL)
• Payment methods: Bank transfer and cash
• Billing: Monthly services are invoiced at the beginning of each month; projects are invoiced according to agreed phases
• Payment deadline: Invoices must be paid within 15 calendar days from the date of issue
• Late payments: Overdue payments may result in suspension of service after written notice

5. Intellectual Property

All materials, software, configurations and documentation created by NODE X during service delivery remain the intellectual property of NODE X, except where the contract specifies otherwise.

The client retains full ownership of their data, confidential information and any materials provided in advance. NODE X will not use, distribute or disclose client data for purposes outside the contract.

6. Limitation of Liability

NODE X commits to providing services to a high professional standard. However, to the maximum extent permitted by Albanian law:

• NODE X is not liable for indirect damages, loss of profit, or business interruption arising from the use or inability to use the services
• NODE X's total liability shall not exceed the value of payments received for the relevant services in the last 12 months
• NODE X is not liable for failures caused by external factors (force majeure), including but not limited to power outages, external cyberattacks, or natural disasters

7. Termination of Contract

Either party may terminate the contractual relationship subject to the following conditions:

• Written notice at least 30 days before the desired termination date
• Settlement of all outstanding financial obligations
• Return of all each party's equipment, credentials and materials

NODE X reserves the right to suspend or terminate service immediately in the event of a serious breach of terms, persistent non-payment, or use of services for illegal purposes.

8. Governing Law

These Terms of Service are governed and interpreted in accordance with the laws of the Republic of Albania. Any dispute arising from or in connection with these terms shall first be resolved through good-faith negotiations. If the parties do not reach an agreement, the dispute shall be referred to the Competent Court of Tirana.

9. Changes to Terms

NODE X reserves the right to change these Terms of Service at any time. Changes will be published on this page with the update date. For clients with an active contract, material changes will be notified in writing at least 30 days before taking effect. Continued use of services after changes constitutes acceptance of the new terms.

10. Contact